Ikanos Communications, Inc./Conexant Systems, Inc./GlobespanVirata/GlobeSpan

Senior Technical Writer at Ikanos Communications, Inc./Conexant Systems, Inc./GlobespanVirata/GlobeSpan *, Red Bank, New Jersey

July, 2007 — February, 2012

January, 2001 — February, 2005

Develop customer documentation using Adobe FrameMaker to support xDSL and wireless products, including Getting Started Guides, printed circuit board layout guidelines, reference guides for the API/MIB Parameters, user manuals for GUI-based customer applications, and hardware/software validation and troubleshooting guides. Work closely with engineers throughout the entire documentation life cycle to guarantee the accuracy of information being provided. Create component location diagrams using engineering design documents and/or photographs of printed circuit boards, and create hardware/troubleshooting equipment setups for use in customer documentation.

Develop draft documents for new and updated customer documents which are then routed to SMEs for content review. Following content approval, generate final document releases, including secured pdf files, which are then made available online for appropriately licensed customers.

Generate standard FrameMaker book components (i.e., tables of contents, lists of figures, lists of tables, and standard indices), and create secure pdf documents from FrameMaker books.

Developed single-source documentation using conditional text and variables, generated standard FrameMaker book components (i.e., tables of contents, lists of figures, lists of tables, and standard indices), and created secure pdf documents from FrameMaker books.

Developed and maintained a complete and advanced FrameMaker template set for use throughout pre-acquisition GlobespanVirata.

Was a key member of the integration team that merged the BBA and Ikanos documentation systems. Identified the highest-visibility BBA customer documentation and developed an interim FrameMaker template to quickly update these customer-facing documents to reflect the Ikanos brand without requiring a complete template conversion. Assisted in the updating of BBA’s proprietary document control system to add mappings to historic Ikanos documentation. Recommend changes to the Ikanos Style Guide to improve online customer usability as well as to reflect standard documentation conventions.

*In August, 2010, the Broadband Access (BBA) division of Conexant Systems was acquired by Ikanos Communication, Inc.

In March, 2004, GlobespanVirata was acquired by Conexant Systems, Inc.

In December, 2001, Virata Corporation merged with GlobeSpan to form GlobespanVirata, Inc.