Intrado (formerly IPC Command Systems)

Technical Writer (Contract) at Intrado (formerly IPC Command Systems/Positron Public Safety), Mount Laurel, New Jersey

June, 2006 — June, 2007

Worked closely with Hardware, Software, System Test, and Customer Service Engineers to observe existing manufacturing, test, troubleshooting, upgrade, and programming procedures in order to develop clear and concise documentation for use by in-house personnel as well as by Field Personnel at Customer Sites.