Bellcore/Telcordia

Technical Writer (Contract Employee) at Ericsson (formerly Bellcore/Telcordia), Piscataway, New Jersey

June, 1997 – March, 1998

Designed, produced, troubleshot, and compiled GUI-based On-Line Help systems to support Bellcore Telephony Software Products. Configured On-Line Help systems to launch web browsers so that HTML documents were accessed in a seamless manner. Configured On-Line Help systems to access secondary, local On-Line Help systems so that end-users could view local information without having to manually launch files. Produced paper-based end-user documentation for Bellcore Telephony Software Products using FrameMaker 5.0 on a Sun/X-Windows Platform.