Xerox Corporation

Writer (Contract Employee) at Xerox Corporation, Webster, New York

October, 1990 – May, 1991

Produced troubleshooting and repair procedures for Xerox Field Service Engineers. Responsibilities included the internal software communications and general repair procedures for Xerox Digital Color Copiers and Printers.

December, 1987 – October, 1990

Produced remanufacturing processes Xerox copier, computer, and printer products. Determined quality standards for remanufactured components. Developed troubleshooting and repair procedures. Supported internal and external remanufacturing centers.