Over twenty years of technical writing, combined with a Bachelor of Science degree in Electrical Engineering and eight years of hands-on
technical experience,
enables me to produce high-quality technical documents while consistently meeting tight schedules and budgetary constraints.
Education (top)
Bachelor of Science in Electrical Engineering received November, 1986
Rochester Institute of Technology
Rochester, New York
Professional Affiliations (top)
Platforms/OS Experience (top)
Software Experience (top)
|
|
|
|
|
|
|
|
|
|
|
|
Current Employment (top)
Senior Technical Writer
Develop customer documentation using Adobe FrameMaker to support xDSL and wireless products, including Getting Started Guides, printed circuit board layout guidelines, reference guides for the API/MIB Parameters, user manuals for GUIbased customer applications, and hardware/software validation and troubleshooting guides. Work closely with engineers to guarantee the accuracy of information and during the updating of existing documents to reflect new releases. Create component location diagrams using engineering design documents, photograph printed circuit boards and hardware/troubleshooting setups for use in customer documentation, edit draft documents, route draft documents to SMEs for content review, generate FrameMaker book components (i.e., tables of contents, lists of figures, lists of tables, and standard indices), compile final document releases, and create pdf documents from FrameMaker books. Developed and maintained a complete and advanced FrameMaker template set for use throughout Conexant.
Employment History (top)
Technical Writer (Contract Employee)
Worked closely with Hardware, Software, System Test, and Customer Service Engineers to observe existing manufacturing, test, troubleshooting, upgrade, and programming procedures in order to develop clear and concise documentation for use by in-house personnel as well as by Field Personnel at Customer Sites.
Senior Technical Writer (Contract Employee)
Developed a complete online help system using RoboHelp X5 to be integrated into Market Street Advisors’ Partner Extranet Site. The help application provides an overview of how each online page is used within the typical daily workflow, as well as detailed information, including screen shots, field definitions, and links to related topics elsewhere within the project. Produce paper version of the online help project using RoboHelp’s Single Source Layouts.
Senior Technical Writer
Developed documentation of internal processes used by the Network Services and Telecommunications Teams, including Disaster Recovery procedures, architecture diagrams, and ordering procedures for new SONET circuits.
Senior Technical Writer:
Developed customer documentation using Adobe FrameMaker to support xDSL and wireless products, including Getting Started Guides, printed circuit board layout guidelines, reference guides for the API/MIB Parameters, user manuals for GUI-based customer applications, and hardware/software validation and troubleshooting guides. Developed single-source documentation using conditional text and variables. Worked closely with engineers to guarantee the accuracy of information, the updating of existing documents to reflect new releases, creating component location diagrams using engineering design documents, photographing printed circuit boards and hardware/troubleshooting setups for use in customer documentation, editing draft documents, the routing of draft documents to SMEs for content review, the generation of FrameMaker book components (i.e., tables of contents, lists of figures, lists of tables, and standard indices), the composition of final document releases, and the creation of pdf documents from FrameMaker books. Developed and maintained a complete and advanced FrameMaker template set for use throughout Conexant.
Member of Technical Staff:
Authored the Application, Planning, and Ordering Guide (APOG) for the WaveStar OLS 400G Optical Networking and Communication System. Managed the APOG’s writing and delivery for numerous product releases with concurrent delivery dates to external customers. Developed training material and course outlines to support customer training. Created On-Line Help, HTML Help, and Web-based HTML products using paper-based documentation as source material.
Technical Writer (Contract Employee):
Designed, produced, troubleshot, and compiled GUI-based On-Line Help systems to support Bellcore Telephony Software Products. Configured On-Line Help systems to launch web browsers so that HTML documents were accessed in a seamless manner. Configured On-Line Help systems to access secondary, local On-Line Help systems so that end-users could view local information without having to manually launch files. Produced paper-based end-user documentation for Bellcore Telephony Software Products using FrameMaker 5.0 on a Sun/X-Windows Platform.
Technical Writer
Developed and documented procedures for the installation, operation, and maintenance of state-of-the-art Windows Information Management software for both stand-alone and workgroup applications. Standard duties included document editing, composition, and the generation of tables of contents and standard indices using Microsoft Word.
Writer (Contract Employee)
Developed Intermediate Maintenance and Operations manuals for Harris Corporation’s Military and Commercial Off The Shelf (COTS) RF radio equipment. Interviewed Subject Matter Experts (SMEs) ranging from Harris engineers to active-duty Navy personnel and CECOM representatives to define customer requirements and to document field procedures already in place. Referred to product design documentation (e.g., schematics, assembly drawings) in order to develop high-level, as well as detailed, theories of operation. Developed and documented Remove-and-Replace procedures by working on actual equipment. Developed assembly-level troubleshooting procedures for use by Depot technicians. Developed retrofit and upgrade procedures which were documented as Field Change Bulletins. Worked with Logistics personnel to identify high-failure-rate components (identified via Failure Mode and Effect Analysis, FMEA) which were to be replaced as part of routine maintenance and/or upgrade procedures.
Technician
Tested, troubleshot, and repaired, to the component level, printed circuit boards used in professional audio equipment.
Writer (Contract Employee):
Produced troubleshooting and repair procedures for Xerox Field Service Engineers. Responsibilities included the internal software communications and general repair procedures for Xerox Digital Color Copiers and Printers.
Writer (Contract Employee):
Produced remanufacturing processes Xerox copier, computer, and printer products. Determined quality standards for remanufactured components. Developed troubleshooting and repair procedures. Supported internal and external remanufacturing centers.
Technician/Engineer:
Designed and tested microprocessor-based data collectors and noise monitoring equipment. Wrote test procedures, and operation and repair manuals.
Test Technician:
Tested and repaired radio transceivers used in United States Navy sonobuoy tracking systems. Granted Confidential Security Clearance.